Once Upon a Tee | Help Desk
Once Upon a Tee features art for a limited time from Independent Artists from all over the world.
Our process itself is quite simple. We work directly with our artists to provide their artwork to the public for a limited amount of time. After the sale ends, the piece is retired, we pay the artists, our orders hit the printer and they get shipped directly to you.
Some popular designs may return to our Vault and are offered for a longer period of time. However, our agreements and intentions are only to feature each design one time and one time only. So if you find a design that you're interested in, make sure you get it before it's gone forever.
If your order is marked as Unfulfilled, it simply means it hasn’t shipped yet.
Your order is still in our system and will move to Fulfilled once it’s printed, packed, and handed off to the carrier. As soon as that happens, you’ll receive a shipping confirmation and tracking info.
No action needed on your end.
We’ve got it from here. 👍
There are a few variables that determine when an order gets shipped out. Our website is currently divided into three separate categories that determine when an order gets shipped out. Those categories are; our Vault, Weekly Collections, Daily Features.
Vault Orders
Orders from our Vault are printed and shipped within 4 to 7 business days.
Weekly Collections
If your order has an item that was featured in one of our Weekly Collections, there will be a bit of a delay for your order. You can always see our estimated Weekly Shipping schedule by clicking here.
If you're not familiar with our process, our printing process for Weekly Collections doesn't start until the collection ends (Monday at 11AM PST).
As soon as our collections end, the magic begins! We order any remaining blanks that we need from local suppliers and start the printing process. For the most part, we have all of our shirts in hand and ready to ship by Friday and then we work around the clock every weekend folding, packing and shipping our little butts off.
Daily Features
Our Daily Features follow a similar model to our Weekly Collections, as they are printed in bulk after the feature ends. This is the only way for us to maintain our low prices, while continuing to offer high quality products and paying artists for their work.
You can see our estimated Daily Shipping schedule by clicking here.
If your order has items from multiple categories, it will always wait for the last remaining item. For example, if your order contains an item from our Vault and an item from our Weekly Collection. Your order will not ship in 4 to 7 business days. Instead, it will wait for the item from our Weekly Collection.
If you have any questions about your order, please contact our support team.
We use two different printing methods at Once Upon a Tee and none of those include transfer paper or heat pressing designs onto a t-shirt. We print all of our art directly onto our shirts using the two most popular and durable processes in the industry.
- Screen Printing: Screen printing is a time consuming process that requires multiple steps including separating colored layers of our digital files, burning screens, hand mixing and matching colors, and printing our shirts one color at a time.
- Direct to Garment: Direct to Garment (DTG) printing allows us high-quality prints that use the full color spectrum with no color limitations. We do all of our DTG printing in house with state of the art machines, color matching each design layer by layer.
We add an additional step to our process to ensure color lasting and print durability and due to this process, you will never receive a shirt from us with that vinegar smell.
Yes! We do have a Wholesale program.
If you are interested, please contact us at support@onceuponatee.net.
The short answer is, yes. It will be a reasonable representation of what you see on your screen.
The product images that you see on our website are all digital mock ups and are digital representations of the products that we offer. But we do go through each of our designs and adjust colors layer by layer to get the best match before we begin to print any of our art.
Our printers have been in the industry for over twenty years and are very, very good at what they do.
Please keep in mind that what you see on your monitor is a digital mockup with an approximation of both size and color.
You can find our terms on our website by clicking here.
To contact our support team, please contact us at support@onceuponatee.net.
Our support team is available Monday through Friday 9 to 5 PST. Depending on volume, responses may take up to a business day.
We know that it can be a struggle to choose between shirts sometimes and we also know that sometimes that adorable little angel on your shoulder convinces you that you really do need that third, fourth, or seventeenth shirt in your order.
So how do you add that extra shirt into your order?
As long your order remains unfulfilled and the design is still available, you can contact our support team and we will do our best to assist you.
Unfortunately, it is not possible to update your shipping address from your account. However, that doesn't mean that we can't do our best to make the change for you. Please keep in mind that if we are not notified about the change before the order is shipped, that it is out of our hands.
If your order hasn't shipped and remains unfulfilled, please contact us.
Please verify your shipping address before you submit your order. If an order needs to be reshipped, the buyer is responsible for all additional costs.
...Maybe.
If you ordered a Featured Design from our Weekly or Daily features, we are able to make the change for you if the design is still available on our website. Unfortunately, if the sale is over, that means that the design has already begun the printing process and we are not always able to make the change.
If you ordered from our Vault (our permanent store), we are able to make the change from you as long as your order has not shipped and the status remains "unfulfilled".
If you need to make a change, please contact our support team right away.
We know that everyone has their own preference on how to pay. For some it's about convenience and for others, it's about flexibility. We accept most major credit cards and also have a financing option available.
- Credit/Debit Card: We accept most major credit and debit cards.
- Shop Pay Installments*: Shop Pay is a convenient payment method and check out solution that allows you to break any order $50 or more into four equal installments with no credit check required.
- Amazon Pay: Prefer to pay with your Amazon account? Check out with Amazon pay.
- PayPal: Love the ease and security of PayPal? Log into your account and check out.
- Apple Pay: Check out with the convenience and security of your Apple device.
- Google Pay: Check out with ease using your Google Pay account.
*Rates from 0%-36% APR. Payment options through Shop Pay Installments, are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. State notices to consumers https://www.affirm.com/
We do have Digital Gift Cards available, which you can find by clicking here.
Unfortunately, we do not have physical gift cards available at this time.
The most common reason that your credit/debit card may be declined is that some of the information has been entered incorrectly. Please confirm that all information is an exact match, including the billing address that your bank has on record, as well as the three digit code on the back of your card.
For your security, we do not store or keep any identifiable information regarding your credit/debit card. Unfortunately, this also means that we can not always pinpoint why your order is being declined. We will always do our best to help, but we do recommend starting with your credit card issuer or bank.
Still experiencing issues, please contact our support team.
Unfortunately, you may only use one discount code per transaction.
Your payment method will be charged as soon as you submit your order.
Our products are all made to order, so we do require payment up front.
Coupons can only be applied to an order during the time that the coupon is valid and are not valid with other promotions. Unfortunately, we cannot apply discounts to older orders if the discount was not valid at that time. Future sales can never be applied to past orders.
If your coupon code is not working, please make sure that you are logged into your account. Some discount codes do require customers to log into their account before the site will allow you to apply the code to your order.
There is a limit of one coupon/promotion per order.
We do have an Affiliate Program through Share a Sale.
Through Share a Sale, we are currently offering a 5% commission on sales with a 30-day cookie. WE do not allow any bidding on trademark terms.
You can apply for our Affiliate Program by clicking here.
Our Ambassador Program is currently being transitioned onto a new platform, so unfortunately, we are not bringing on any new Ambassadors at this time.
Want to stay up to date on news regarding our Ambassador Program?
Sign up for our Ambassador Newsletter!
A couple of things to know up front:
If you order one of our featured designs, it doesn’t start printing until the sale ends. We do this so we can print everything efficiently and keep prices low. You can always see our current shipping schedule here:
👉 https://www.onceuponatee.net/schedule
Orders from our Vault typically take 4–7 business days for processing, printing, packing, and shipping.
Holidays can affect turnaround times, and while we’re working around the clock to get orders out as quickly as possible, we are a very small team printing everything in-house. Thank you for being patient with us.
Once your order ships, we offer two shipping options within the U.S.:
Standard Shipping: 3–8 business days
Priority Shipping: 1–5 business days
After your order is scanned in by the carrier, you’ll receive a tracking number within one business day. From there, delivery should fall within the timeframe above.
All apparel orders are printed and shipped directly from our warehouse in Tempe, AZ.
Home Decor items and Mugs don’t ship from our Tempe warehouse. They’re made and shipped by one of our trusted partners, which means they may arrive separately and follow a different timeline (with their own tracking).
Holiday note (aka the Santa clause):
During peak holiday seasons, especially around Christmas, delivery times may be longer than usual. Unfortunately, carrier delays are outside our control. If we could deploy Santa’s sleigh, we absolutely would. We’re just not there yet.
Shipping Costs
We do our darndest to keep shipping as simple as possible:
Standard Shipping (3–8 business days)
Starts at $4.99
Priority Shipping (1–3 business days)
Starts at $5.99
Shipping prices are based on weight and distance. Delivery times are estimates, and while they’re usually spot-on, things like weather, carrier delays, or Mercury being in gatorade can sometimes slow things down.
Free Shipping*
We’re currently testing free shipping on U.S. orders over $75 with code FREESHIP.
It’s not something we can always offer, but we’re trying to make it a regular thing if the math maths.
*...the small-print, but explained like a human:
Unfortunately, free shipping doesn’t apply to Home Decor items or Mugs.
Those ship directly from one of our trusted partners instead of our warehouse in Tempe, AZ, which means different packaging, different shipping systems, and unfortunately, different costs.
We promise we’re not trying to be sneaky.
Just... doing our best.
This happens more often than you’d think, and there are a few common reasons.
First, give it a little time. USPS sometimes marks packages as delivered a day or two before they actually arrive. In many cases, the package shows up within the next 24–48 hours.
While you wait, here are a few quick things to check:
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Ask friends, family, roommates, or coworkers if they grabbed it for you
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Check around your porch, mailbox, or leasing office
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Keep in mind our orders ship in 11" x 13" poly mailers, which can be easy to miss
If it still hasn’t turned up, we recommend contacting your local USPS branch with your tracking number. They can often see exactly where the package was scanned and may be able to retrieve it if it was delivered to the wrong address. It also never hurts to check with neighbors, just in case.
Once a package is marked as delivered, there’s unfortunately only so much we can do from our end here in Tempe. If we could borrow Santa’s sleigh (and his route efficiency), we absolutely would. We’re just not there yet.
Still need help?
If you’ve tried the steps above and your package is truly missing, please reach out to our Support Team or by e-mailing us at support [at] onceuponatee [dot] net within 30 days of the expected delivery date.
We’ll do everything we can to help track it down and, when appropriate, assist with a replacement or refund.
Requests made after 30 days fall outside what we’re able to support.
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TL;DR: It’s probably hiding. Give it 48 hours, investigate your surroundings, then summon USPS with your tracking number.
If your tracking shows your package heading back to Arizona, it means it’s being returned to our warehouse in Tempe, AZ.
This usually happens when the shipping address couldn’t be verified by USPS. That can be due to a typo, missing apartment or unit number, or an address USPS doesn’t recognize.
We know that’s frustrating. We’re sorry when it happens.
Once a returned package arrives back to us, we process returns within 48 hours and will reach out to you to confirm or correct the shipping address before resending it.
If you believe your package is being returned and you haven’t heard from us yet, please contact our Support Team or by e-mailing us at support [at] onceuponatee [dot] net and we’ll help get it sorted as quickly as possible.
If your order is marked as Shipped but hasn’t arrived yet, start by checking your tracking number.
It will show an estimated delivery date. Emphasis on estimated.
Things like weather, carrier delays, and the occasional shipping gremlin can slow things down.
If your package is well past the expected delivery date, we recommend contacting your local USPS branch with your tracking number. They can see more detailed scan info than we can (and sometimes even more than our local post office here in Tempe).
If USPS isn’t able to help and your order still hasn’t turned up, please reach out to our Support Team or by e-mailing us at support [at] onceuponatee [dot] net and we’ll do what we can to assist.
If your tracking shows Delivered, but you don’t have the package yet, check the FAQ above titled, “My tracking says delivered, but I don’t have my order” for the next steps.
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TL;DR:
Check tracking → wait a bit → ask USPS → then loop us in. If it says “Delivered,” jump to the FAQ above.
Once your order has shipped, you’ll receive a shipping confirmation email from Once Upon a Tee sent to the email address you used at checkout.
That email includes your tracking number, which you can use to follow your package directly on the USPS website. If you don’t see the email right away, be sure to check your spam or promotions folder just in case it wandered off.
If your order includes Coffee Mugs or Home Decor items (like blankets or shower curtains), those ship from one of our trusted partners and may have a separate tracking number and delivery timeline.
If you received a shipping confirmation but don’t see a tracking number, please reach out to our Support Team or by e-mailing us at support [at] onceuponatee [dot] net.
We do our best to always respond within a business day.
If your tracking shows delivered and you can’t find your package, I am truly sorry. I know how frustrating that can be, and we do everything we can to get your order safely from our door to yours.
Once a package is marked as delivered by USPS, it’s considered outside of our control. If you believe your mail was stolen or your mailbox was damaged, we recommend contacting your local USPS branch as soon as possible and filing a police report. Mail theft is taken seriously and is considered a federal offense.
As a small business, we unfortunately aren’t able to replace or refund orders that are stolen after delivery. That said, we’re still happy to help however we can by providing tracking details, delivery confirmation, or any documentation you may need for a report.
If you think your package may have been misdelivered or marked as delivered in error, contact your local USPS office with your tracking number first. If they’re unable to help, feel free to reach out to our Support Team or by e-mailing us at support [at] onceuponatee [dot] net.
We’ll do everything within our power to assist.
We’re based in Tempe, Arizona, just a few minutes from the airport. Easy to find if you’re local or passing through.
Important pickup note:
Please don’t come to pick up your order unless you’ve received an email confirmation letting you know it’s ready. Standard processing times still apply to pickup orders, since everything is printed to order.
Pickup Location:
1721 W 10th Place
Suite 3A3B
Tempe, AZ 85281
Parking & finding us:
There’s parking available in the lot. We’re tucked back in the corner of our cozy complex near the picnic table.
If you feel like you’re a little lost, you’re probably close.
Pickup Hours:
Monday – Friday
9:00 AM – 4:00 PM
You’ll receive an email notification once your order is complete and ready for pickup. Please wait for that email before coming by, as all orders are printed to order and standard turnaround times apply.
Pickup Hours:
Monday – Friday9:00 AM – 4:00 PM
Timing notes:
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Vault purchases are typically ready within 4–7 business days
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Featured designs are not ready until the design is scheduled to ship on our Shipping Schedule
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Orders are completed in the order they’re received, but we’ll always do our best to finish yours sooner when possible
Important:
Home Decor items and Accessories are not available for local pickup.
These ship directly from one of our trusted partners.
Unfortunately, not all of our products are available for store pickup.
We work with a few incredible production partners in other states who handle the printing and fulfillment for our Home Decor items, Coffee Mugs, and certain textile accessories. Because those items don’t ship from our Tempe warehouse, they aren’t available for local pickup.
The following items are not available for store pickup:
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Throw Pillows
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Fleece Blankets
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Canvas Prints
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Towels
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Wall Tapestries
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Coffee Mugs
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Tote Bags
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Accessory Pouches
If an item isn’t eligible for local pickup, it will ship directly to you from one of our trusted partners.
We currently offer two options for international shipping:
- Standard International Shipping (no tracking)
- Priority International Shipping (includes tracking)
If you chose Standard International Shipping, tracking will not be available. Unfortunately, that’s the tradeoff that allows us to keep international shipping as affordable as possible, and we try to be upfront about that at checkout.
If you selected Priority International Shipping and your tracking number isn’t working or updating, please reach out to our Support Team or by e-mailing us at support [at] onceuponatee [dot] net and we’ll be happy to look into it for you.
We do our best to respond within a business day.
Delivery times for international orders depend on the shipping method you choose at checkout.
We currently offer two international shipping options:
- Standard International Shipping (no tracking)
- Priority International Shipping (includes tracking)
Once you receive your shipping confirmation email, most international orders take 5–8 business days to arrive in your country. After that, delivery time is determined by your local customs agency and postal service.
On average, international orders arrive within 2–6 weeks from the ship date. That’s an average, not a guarantee. Some orders arrive sooner, while others can take longer. In some cases, customs delays can extend delivery times beyond a month.
If your order hasn’t arrived 30 days after your shipping confirmation, we recommend contacting your local postal service or customs office, as they’ll have the most accurate information once the package enters your country.
Holiday note:
During peak holiday seasons, especially around Christmas, international delivery times may be longer than usual. Unfortunately, this is outside of our control. If we could deploy Santa’s sleigh worldwide, we absolutely would.
Customs & duties disclaimer:
International orders may be subject to customs fees, import duties, taxes, or other charges imposed by your country. These fees are not included in your order total and are the responsibility of the recipient.
We don’t have control over these charges or the customs process.
If you have additional questions or need help, feel free to contact our Support Team or by e-mailing us at support [at] onceuponatee [dot] net.
We do our best to respond within a business day.
---
TL;DR:
5–8 business days to reach your country.
Your local customs takes over.
Most orders arrive in 2–6 weeks.
Customs fees may apply.
We currently offer two international shipping options:
Standard International Shipping (no tracking)
Starts at $5.99
Priority International Shipping (includes tracking)
Starts at $13.99
Shipping costs are based on weight and distance, so prices may vary depending on what you order and where it’s going.
At this time, we don’t offer free international shipping. We truly wish we could, but as a small business, offering free international shipping would mean raising product prices or cutting quality, and that’s not something we’re willing to do.
That said, we’re always exploring better and more affordable international shipping options that don’t sacrifice reliability or delivery speed.
International orders typically take 2–6 weeks from the ship date to arrive. This is an average, not a guarantee.
Shipping method matters:
- Standard International Shipping, tracking is not included. That option is untracked by design to keep costs lower.
- Priority International Shipping, tracking is included, but updates may pause during transit.
What’s usually happening:
Many international packages spend time held at customs for inspection or processing. This is completely normal and often the reason an order appears delayed.
It’s also common for tracking to pause or stop updating once a package leaves the U.S. Tracking usually resumes after it clears customs or is handed off to your local postal service. A lack of updates doesn’t mean the package is lost.
While most orders arrive within the 2–6 week window, some countries or local customs agencies may take longer to process incoming packages. In rare cases, we’ve seen international orders take several months to be delivered.
What to do if it’s taking longer than expected:
If your order hasn’t arrived after six weeks, we recommend contacting your local postal service and customs office first, as they’ll have the most accurate information once the package enters your country.
In some cases, international orders are marked as undeliverable due to an incomplete or unverified address and are returned to us. When that happens, we process returns within 48 hours of receiving them and will reach out to confirm next steps.
If you believe your package may be delayed beyond these timelines or on its way back to us and you haven’t heard from us yet, please contact our Support Team or by e-mailing us at support [at] onceuponatee [dot] net.
We do our best to respond within a business day.
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TL;DR:
2–6 weeks is an average. Standard international has no tracking. Priority does. Customs delays and tracking pauses are normal.
Short answer: Yes. International buyers are responsible for customs fees, import duties, VAT, and any related charges required by their country.
These fees are set and collected by your local government or postal service. They’re completely outside of our control and are not included in your order total.
We cover the cost of shipping your order from our warehouse to its destination. International shipping is expensive, and in many cases, we absorb part of that cost because we love being able to send our work to people all over the world.
However, customs and VAT fees are separate from shipping costs and are determined by your country’s import laws.
How customs fees work:
Customs fees are typically based on factors like:
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The declared value of the package
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The type of item being imported
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Your country’s specific import thresholds and tax rules
Some countries charge fees on nearly all imported goods, while others only apply fees once an order exceeds a certain value. In some regions, carriers may also charge a small processing or handling fee when collecting customs charges.
We don’t control:
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If a package is inspected
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How long customs takes
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What fees are applied
Unfortunately, we also can’t legally mark orders as gifts or undervalue packages to bypass customs requirements.
Regional note:
Customs rules, especially around VAT, have changed significantly in recent years, particularly in Europe. Many countries now apply import taxes more consistently as part of efforts to encourage local purchasing.
---
TL;DR:
Customs fees and VAT are set by your country and paid by the buyer. We don’t collect them, can’t predict them, and can’t bypass them.
We want to be upfront: shipping to Brazil can be unpredictable.
Due to ongoing issues with Brazil’s national postal system and customs process, orders shipped to Brazil may experience significant delays, extended time in customs, or, in rare cases, may be lost in transit. These delays are outside of our control and occur after the package leaves the U.S.
Because of these risks, orders shipped to Brazil are not eligible for refunds or replacements if they are delayed or lost after shipment.
Important note for Brazilian customers:
Brazilian customs often requires additional recipient information (such as a CPF number) and may hold packages until duties or taxes are paid. If this information isn’t provided or fees aren’t paid, packages can be delayed or returned.
We’re continuing to monitor the situation closely. If delivery issues persist or worsen, we may need to temporarily suspend shipping to Brazil until a more reliable solution is available.
We truly appreciate your understanding. We love being able to ship internationally and wish we had more control over this process, but once a package enters Brazil’s postal system, it’s unfortunately out of our hands.
If you have questions before placing an order, please contact our Support Team or by e-mailing us at support [at] onceuponatee [dot] net.
We do our best to respond within a business day.
At this time, we’re unfortunately not able to ship to the United Kingdom.
Due to changes related to Brexit, shipping to the UK now requires additional tax registration, VAT collection, and compliance steps that we’re not currently set up to handle as a small business. Rather than risk unexpected fees, delays, or failed deliveries for our customers, we’ve chosen to pause UK shipping for now.
We’re keeping an eye on the situation and exploring options that would allow us to ship to the UK reliably in the future.
If you have questions or want to check back on UK availability, feel free to contact our Support Team or by e-mailing us at support [at] onceuponatee [dot] net.
We do our best to respond within a business day.
From time to time, USPS temporarily suspends international mail acceptance to certain destinations due to transportation limitations or disruptions in the destination country’s postal operations. Because these service alerts change based on real-world conditions, there isn’t a permanent list we can rely on, and it isn’t related to COVID-19 anymore.
Currently, USPS has indicated service suspensions to a small number of destinations where mail delivery cannot be reliably completed due to local conditions. Examples include:
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Afghanistan
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Belarus
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Libya
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Russia
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South Sudan
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Yemen
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Haiti
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Turkmenistan
(These are destinations where USPS does not generally accept international mail at this time — subject to change.)
If you’re trying to ship to a country not on this list and encounter an error at checkout, USPS may have just updated service notices for that destination. Unfortunately, international shipping restrictions are outside our control, and they can change with little notice.
For the most up-to-date USPS international service alerts, you can view the official USPS international mail service suspension page.
Our Standard T-Shirts for Men, Women, and Youth are printed on pre-shrunk 100% Heavyweight Cotton Gildan T-Shirts. Some colors may be printed on a comparative Port & Co. blank as well.
Our Premium T-Shirts are made by Next Level and their cuddly comfort level is over 9000 (on a scale of 8000). They are also 100% Ringspun Cotton.
Unisex Tank Tops are made by Bella and they feel like a little slice of heaven. You know, if you could wear heaven and puffy clouds and stuff. Most of our Tank Tops are 100% Cotton, but some colors do have Polyester and/or Rayon blends to provide extra cloudlike comfort.
Women's Tank Tops are made by Port & Co. They feel fantastic and have an inclusive size range.
Hoodies and Sweatshirts vary by color and availability. If you order from our Featured Weekly Collections, you are more likely to receive a Gildan blank that is a 50/50 Cotton and Poly blend. Orders from our Vault are generally printed on Port and Co. blanks that have a higher cotton blend (80/20).
Our apparel does tend to run pretty true to size, but we know that everyone has slightly different preferences on fit. We always recommend that you grab your favorite shirt, measure it and compare it to our size chart.
Our standard shirts have a more relaxed fit. They are available from S to 6XL (including a tall option that goes up to 4XLT). We also offer Women's T-Shirts (which actually fit like women's t-shirts and not shirts made for ants) with inclusive sizing from S to 4XL.
Our premium shirts have a more fitted style. They are a lightweight, ringspun cotton available in sizes S to 3XL. Men's Premium sizing is similar to our standard shirts. However, our Women's Premium shirts do run a bit differently and are more akin to Junior's sizing.
To find the perfect fit for you and your preferences, we always recommend grabbing your favorite shirt, measuring it and comparing it to our size chart.
For best results, we always recommend turning your shirts inside out before washing with a cool wash. We also recommend that you air or hang try any garments from Once Upon a Tee. In most scenarios, you may also tumble dry on low.
Dryers may cause your shirts to shrink and it may also damage the print.
If you plan on ironing your shirt, we recommend that you iron it inside out, so that you are not ironing directly on the design to prevent damaging it.
Our shirts are pre-shrunk and most are 100% cotton, but some of our shirts and our hoodies may be a blend with Polyester. However, all 100% cotton shirts will shrink over their lifetime to some some extent, with some shrinking more than others.
To reduce the chances of your shirt shrinking, we recommend air/hang drying.
Anyone and everyone.
That's part of what makes what we do here at Once Upon a Tee so incredible. It's incredible because we are featuring artists from all over the world. Exposure is everything for artists and because we operate the way that we do, we are able to give them a world-wide audience. But we also know that exposure doesn't put food on the table, so we also pay them for their work because that's important too.
We are always looking for new artists and art to feature, so if you are interested in submitting a design. Please feel free to submit your art.
Due to the custom printing and limited edition nature of our products, all sales are final. Before placing your order, please refer to our Size Chart to ensure that you select the best fit and verify your address before you proceed to check out.
For apparel orders from our Weekly Collections, we can sometimes make an exception with an exchange if we have inventory available, but we will always do everything that we can to help you.
All other items will only be eligible for an exchange if they fall into one of the following categories.,
- Damaged in transit.
- Incorrect item is delivered.
- Item is defective or misprinted.
If you receive an item that you believe falls into one of the above categories, please submit a ticket within 14 days of receiving your order. To expedite the process, please include photos of the item in question, as well as a brief description of the issue.
Please do not return an item before you have spoken with a member of our support team.
Keep in mind that we cannot make exchanges or returns on any items that have been washed, worn, or damaged via cat, dog, turtle, goat, giraffe or any other animal or odor. Trust us, we know.
We know.
Shipping costs are non-refundable. Please note, return shipping costs are at the responsibility of the buyer.
If you have an issue and would like to speak to a member of our support team, please contact us at support@onceuponatee.net.
Oh, no! We're very sorry to hear that there was an issue.
We do our very best to check, re-check, and then triple check each order before it goes out. Unfortunately, the nargles have been known to nibble a hole in a shirt or splatter ink in inconspicuous spots where it wasn't intended on very rare and extreme occasions.
If you have an issue with your order, please feel free to contact us detailing the issue. Include your order number and any photos of the issues and we will get back to you as soon as possible.
Unfortunately, we are not often able to make exchanges.
Our products are all made to order and are custom made just for you.
For apparel orders from our Weekly or Daily Featured designs, we can sometimes make an exception if we have inventory available. We do not often have inventory available, but we will always do everything that we can to assist you.
Have a question? Please contact our support team.
Our Monthly Grab Bag ships within 3 to 5 business days after your purchase or renewal date.
Unlike our other subscriptions, we do not print shirts on demand for the subscription. The main difference between our Monthly Grab Bag and our other subscriptions is that our Grab Bag shirts have been previously featured on Once Upon a Tee. Other subscriptions feature new designs that have never been offered before. Anywhere. Ever.
With our Monthly Grab Bag, you are able to add notes to your subscription. In these notes, we recommend that you write as many Likes and Dislikes as possible. The more you write, the better we're able to find shirts that fit your style!
But please keep in mind that these shirts are random and while we will ALWAYS read your notes and look through our random bins, we do not always have shirts that will meet those requests. In other words, we cannot guarantee designs or fandoms, but we will always refer to your notes first. Please know that with this subscription you may also get duplicates over time.
You will never get a duplicate within the same month if you order multiple shirts, but down the line, it is possible that you may receive a duplicate. It doesn't happen often, but I do want to make it known.Either way! If you love the thrill of a Grab Bag, for $10 each month, you can't go wrong.
We can promise that they will be totally awesome.
Shipping Estimate: Ships 3 to 5 Business Days after renewal.
Unfortunately, you cannot ask for specific designs.
But we do our best to find designs that fit your fandoms! With our Monthly Grab Bag, you are able to add notes to your subscription. In these notes, we recommend that you write as many Likes and Dislikes as possible. The more you write, the better we're able to find shirts that fit your style!
But please keep in mind that these shirts are random and while we will ALWAYS read your notes and look through our random bins, we do not always have shirts that will meet those requests. In other words, we cannot guarantee designs or fandoms, but we will always refer to your notes first. Please know that with this subscription you may also get duplicates over time.
You will never get a duplicate within the same month if you order multiple shirts, but down the line, it is possible that you may receive a duplicate. It doesn't happen often, but I do want to make it known.Either way! If you love the thrill of a Grab Bag, for $10 each month, you can't go wrong.
We can promise that they will be totally awesome.
Yes! We have the option for one, two and three shirts for your Monthly Grab Bag in the same size.
We are always looking for new artists and art to feature! We always encourage artists to submit their work through our website by clicking here.
Have a portfolio? You may also send it to us directly at submissions@onceuponatee.net.
Anyone and everyone.
That's part of what makes what we do here at Once Upon a Tee so incredible. It's incredible because we are featuring artists from all over the world. Exposure is everything for artists and because we operate the way that we do, we are able to give them a world-wide audience. But we also know that exposure doesn't put food on the table, so we also pay them for their work because that's important too.
We are always looking for new artists and art to feature, so if you are interested in submitting a design. Please feel free to submit your art.
Below you will find the colors that we currently have available. Please do keep in mind that not all of these colors are available for each of our apparel products, so we do reserve the rights to choose the best fit when possible.
- Black
- Charcoal
- Dark Chocolate (Brown)
- Forest Green
- Grey
- Light Blue
- Light Pink
- Maroon
- Navy
- Orange
- Red
- Royal Purple
- Royal Blue
- Sapphire
- White
- Yellow
Our current maximum print dimension for our apparel at Once Upon a Tee is approximately 13" x 16" with halftones set to 45LPI or less.
If available, we also do request gradient layers or full color versions of designs when available for our digitally printed products.
For designs featured in our Weekly Collections, artists are paid $1 per item sold and they are paid within 7 business days following the end of the sale through PayPal. Though we know that exposure doesn't pay the bills, we also provide exposure for our artists through our website and our various social media platforms. Exposure is key for artists and we are ecstatic to be able to feature artists in our our online community.
Unfortunately, we do not have a sales tracker available at this time for Weekly Features.
For our Daily Featured Designs and our Vault, artists are paid a flat rate of 10% of each sale. Please do keep in mind that artists retain all rights for any works that are featured on our website and are not considered exclusive unless specifically discussed.
Once an artist is accepted to be featured in our Vault, they will receive a welcome e-mail with their log in credentials to view sales tracking for Daily and Vault sales only. Artists are paid out on the 1st of each month with a $20 minimum balance (if the 1st falls on a weekend or on a Holiday, payments will be moved to the next business day). If you have a balance of $20 or less and would like to request a payout:
Please do not hesitate to contact us at support@onceuponatee.net.
Existing Customers: Good news! If you have an account with us, you've already enrolled in our Rewards program and have earned points for all of your previous orders associated with that account.
New Customers: Create a Once Upon a Tee account to start earning points and redeeming rewards! Sign up for our Newsletter to get the first look at exclusive sales, giveaways and more.
There are SO many ways to earn points! You start by earning Rewards for creating an account. After that, you'll receive points for every dollar spent, referring your friends, following us on social media and joining our Official Facebook Group. We will also have other exclusive opportunities throughout the year to earn points by filling out surveys, entering contests and more.
Join us on Social Media. Subscribe to our Newsletter and join our Community for more and more opportunities to earn.
You can always check your points by logging into your account and clicking on the Rewards tab in the lower right hand corner.
Points will only expire from your account after a calendar year with zero account activity. In other words, as long as you continue to spend or earn points, they will remain on your account.
Unfortunately, you are not able to combine or transfer points from other accounts at this time.
You can redeem your points by clicking on any of the links above under the "Ways to Redeem" headline.
You can also redeem your points by clicking on the "Rewards" tab in the bottom righthand corner after you have logged into your account.
Log into your account and click on the "Rewards" tab on the bottom right hand corner or click on this link to find your Referral link.
Each friend that uses your link will receive $5 off an order of $25 or more and you'll receive $5 towards a future order after they complete their purchase.
After you've redeemed your points for a reward, it will remain in your account until you are ready to use it.
Please note that each code is single-use only. Do not share your code with a friend unless you want them to use that discount code. We cannot give you another code and unfortunately, these codes cannot be combined with other promotional codes.
I'm sorry to hear that! We're more than happy to help. If you're having an issue with your Rewards account, please contact our support team at support@onceuponatee.net.
Our VIP Program launched in August 2021 on the eight anniversary of Once Upon a Tee.
The VIP Program serves as a way for us to reward our community for their loyalty through a tiered system that encourages and allows fun and unique discounts, prizes and product rewards.
There are four tiers for our Rewards Program; Bronze, Silver, Gold and Diamond.
There are four tiers available in our VIP Program; Bronze, Silver, Gold and Diamond.
Each tier is accessible by accumulating points through our Rewards Program. You can earn points through a variety of activities including purchasing items from our store, joining us on social media, as well as giveaways and other rotating opportunities.
To reach the next tier, you must earn a set amount of points:
- Bronze - 0 to 1499 Points
- Silver - 1500 to 3499 Points
- Gold - 3500 to 6999 Points
- Diamond - 7000+ Points
Yes!
Please keep in mind that you are free to spend your points at anytime and it will not effect your VIP Ranking. The points requirements for the program are not how many points you must maintain. They are the number of points you must earn in a single calendar year to reach each tier.
Our VIP Program resets every Calendar year.
This will allow us the opportunity to offer fun and unique rewards for each tier annually for our community to earn and celebrate.
Unfortunately, old points will not count towards VIP status.
You will have points for all prior purchases. We have always had a Rewards Program.
Unfortunately, the VIP Program does not start counting purchases towards Tier Status until the launch of the program, which occurred in August 2021. Please do keep in mind that Tier Status resets every calendar year.
